We've designed our system to be as simple as possible, but sometimes technology has other plans. Here are the answers to our most common technical questions. If you don't find your answer here, please don't hesitate to reach out.
This is usually a quick fix! Please try these steps in order:
This is often a settings issue within Zoom or your computer. First, check the audio and video settings inside the Zoom app by clicking the small arrows next to the microphone and camera icons. Ensure the correct devices are selected. If that doesn't work, your computer's operating system may be blocking access. You can usually fix this in your computer's "Privacy & Security" settings by granting Zoom permission to use your microphone and camera.
If the booking calendar is loading slowly or not showing times correctly, the first step is to clear your browser's cache and cookies. If the issue persists, please try accessing our booking page from a different web browser or device. This usually resolves the issue.
Our automated emails are sent instantly, but sometimes they can be mistakenly filtered. Please check your **Spam or Junk folder** first. To ensure you receive all future communications, please add our email addresses (`info@steamesa.com` and `invoices@steamesa.com`) to your email contacts. If you still can't find it after 15 minutes, please contact us directly.
If your question wasn't answered above, please send a detailed message to our technical support team, and we'll get back to you as soon as possible.